Our priority is to take care about your running IT department.
ITCOS will provide you its Customized Ongoing Support Services
to maintain, support and optimize your running IT department.
To support your IT activity, ITCOS can help you through 3 different entry points
Methodology
To understand and define your needs, we use a three-dimensional matrix.
Description of the three-dimensional approach :
Technology domains :
Networking & Hardware :
Maintenance on PCs, Servers, Printers, Active components,
Network services (Management and Monitoring)
Applications & Databases :
ERP, CRM, Oracle, DB2, SQL,
Software development and Application development
E-Solutions :
Internet services, Web sites, E-Commerce,
Frequencies :
Oncall :
Urgent interventions (server down, Bugs in application, )
within SLEs.
Planned :
New Installation, upgrades, installation of patches,
development
Full time :
For long period or operational support.
Types of professional services :
Curative maintenance :
Interventions necessary to maintain and to keep up
and running the existing hardware infrastructure, the
software applications and databases.
Preventive support :
Troubleshooting, Performance tuning, preventive
maintenance
New Installation, upgrades, installation of patches
Training
Strategic solutions :
Audit, Advice, Design of new solutions based on the
running configuration.
Project management, training
New Software development or Management
To cover your new projects ...
... we provide you the solutions
On top of our Ongoing support services,
ITCOS can also help you to cover your new projects.
ITCOS can offer solutions in the different technology domains.
ITCOS can deliver the complete cycle of professional services for your
new projects.
Our target is to reach your benefits
Skilled engineers only when necessary.
Delivery of specialized people following the needs of the customer.
Costs based on the predefined TCO.
Cost control and following the budget.
Services guaranteed by a SLA with SLEs.
Support to your new projects with our professional services.
